Thursday, October 28, 2004

Atlantic.net tries to make amends

I just got a call from the billing department at Atlantic.net; it seems they're going to refund my money, which I did not expect or ask for. After all, they did deliver a machine and it did work most of the time. (By the contract terms, I would have been due an 80% refund for the month due to the downtime, but I didn't think it was worth pursuing, and was glad just to be getting out of the two-year contract.) So I'm surprised and impressed that they voluntarily called me up to make sure where I wanted the money sent, and to verify that I had everything off the server.

I guess somebody at Atlantic.net actually does understand customer service. (Either that, or maybe somebody there saw my posting yesterday. I'll give 'em the benefit of the doubt, though.)